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Belgian ISPs will have to pay compensation for breakdowns

Telecoms operators in Belgium should pay out compensation if their service is down for more than 12 hours.

The announcement coincides with a difficult week for Proximus customers, many of whom lost access to their internet, telephone and television on Monday night because of a widespread failure at one of the group’s data centres.

Affected customers have been offered two weeks of free access to any of Proximus’s paid-for television subscription packages.

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